At joan365, your personal information is handled with care and full transparency. This Privacy Policy explains exactly what data we collect from Filipino players, why we collect it, how it is used, and the steps we take to keep it secure. Reading this page takes just a few minutes and gives you a clear picture of your rights as a user of our platform.
When you register an account on joan365, we collect the personal information you provide directly to us, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information that is generated automatically when you use the platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and ensure that our services are delivered correctly to players across the Philippines. When you make a deposit or request a withdrawal, we collect transaction records including amounts, timestamps, and the payment channel used — all denominated in Philippine pesos (PHP). We only collect the information that is genuinely necessary to operate your account, process your transactions, and comply with applicable regulations in the Philippines; we do not collect data beyond what is needed for these purposes.
The personal data we collect is used primarily to create and manage your joan365 account, verify your identity, process deposits and withdrawals, and provide you with access to our sports betting and slots entertainment services. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our platform policies — and we do not use these channels to send unsolicited promotional messages. Your transaction history and session data are used internally to monitor for fraud, prevent money laundering, and ensure that our platform operates in a fair and secure environment for all Filipino players. We may also use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify any individual player. At no point do we use your personal information to make automated decisions that would have a significant legal or financial impact on you without human review.
joan365 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes — this is a firm commitment we make to every player on our platform. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors and identity verification partners, but these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information; in such cases, we will comply with the legal obligation while taking all reasonable steps to protect your interests. If joan365 undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, but any new entity will be required to honour the commitments set out in this Privacy Policy. We will never share your data with a third party in a way that is inconsistent with the purposes described in this policy without first obtaining your explicit consent.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the joan365 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such staff are trained on data protection obligations and bound by confidentiality agreements. We conduct regular security reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every Filipino player who trusts us with their information.
As a registered player on joan365, you have the right to access the personal information we hold about you at any time by contacting our support team using the details provided on the platform. You may also request that we correct any inaccurate or incomplete information in your account, and we will action such requests promptly. If you wish to close your account and have your personal data deleted, you can make this request through our support team; we will process your request in accordance with our data retention obligations and applicable Philippine law. You have the right to object to certain types of data processing, including any processing that is not strictly necessary for the operation of your account or for legal compliance purposes. If you have a concern about how your data is being handled, you are encouraged to raise it with us directly first so that we can work towards a resolution; you also have the right to escalate your concern to the relevant data protection authority in the Philippines if you are not satisfied with our response.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are retained for the minimum period required by applicable law, after which they are securely deleted or anonymised. If you request the closure of your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in secure archives for the period required by law before being permanently deleted. We do not retain personal data for longer than is necessary for the purposes for which it was collected, and we review our data retention practices regularly to ensure they remain appropriate. If you have questions about how long a specific type of data is retained, you are welcome to contact our support team for clarification.
joan365 may update this Privacy Policy from time to time to reflect changes in our platform, applicable law, or our data handling practices. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through their account contact details. Your continued use of the platform after any update has been posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. If you have any questions about this Privacy Policy or about how joan365 handles your data, please visit our FAQ page or contact our support team at support at joan365.org.
Last reviewed: 2025. For questions, visit our FAQ page or reach us at support at joan365.org.
Our FAQ section covers the most common questions from Filipino players about data, accounts, and platform security. You can also create a free account and explore joan365 at your own pace.